Privacy Policy for Pandanus Medical Practice
Pandanus Medical Practice is committed to protecting your privacy and providing you with the best possible health care. We respect your right to confidentiality and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the RACGP Standards for general practices (5th edition).
This Privacy Policy explains how we collect, use, disclose and store your personal information, and how you can access and correct it.
What personal information do we collect?
Personal information is any information that can identify you or be used to establish your identity. This may include your name, date of birth, gender, contact details, health history, family history, lifestyle factors, Medicare number, health fund details and other information relevant to your health care.
We collect personal information directly from you when you:
Why do we collect, use and disclose your personal information?
We collect, use and disclose your personal information for the primary purpose of providing you with quality health care. This may include:
We will only use or disclose your personal information for a secondary purpose if:
How do we store and secure your personal information?
We store your personal information in electronic software (Best Practice). We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:
How can you access and correct your personal information?
You have the right to access and correct your personal information held by us. You can request access or correction by contacting us using the details below. We will respond to your request within a reasonable time and in accordance with the APPs. We may charge a fee for providing access to your records.
We will take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to inform us of any changes or errors in your personal information.
Please let us know as soon as possible if there are any changes to your details or if you find any errors in the information, we hold about you. It can be done by filling up a form in the reception area or telling your visiting doctor to change during the consultation.
How can you make a complaint about a breach of privacy?
If you have a complaint about how we handle your personal information, please contact us using the details below. We will acknowledge your complaint within a reasonable time and try to resolve it as quickly as possible. We may ask you for further information or evidence to support your complaint.
If you are not satisfied with our response or resolution, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or visit [www.oaic.gov.au].
How can you contact us?
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us using the following details:
Pandanus Medical Practice
Address: Shop-5, 76 Ney Road Capalaba, QLD 4157
Phone: 07 3823 3373
Email: reception@pandanusmedicalpractice.com.au
Alternatively, you can directly contact our Privacy co-ordinator on 0402 609 315.
This Privacy Policy was last updated in August 2023. We may change this Privacy Policy from time to time by posting an updated version on our website. Please check our website regularly for any changes.
Pandanus Medical Practice is committed to protecting your privacy and providing you with the best possible health care. We respect your right to confidentiality and comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the RACGP Standards for general practices (5th edition).
This Privacy Policy explains how we collect, use, disclose and store your personal information, and how you can access and correct it.
What personal information do we collect?
Personal information is any information that can identify you or be used to establish your identity. This may include your name, date of birth, gender, contact details, health history, family history, lifestyle factors, Medicare number, health fund details and other information relevant to your health care.
We collect personal information directly from you when you:
- register as a patient or update your details.
- make an appointment or attend a consultation.
- communicate with us by phone, email, online or in person.
- participate in feedback or complaints processes (also anonymous option available)
- other health care providers involved in your care, such as specialists, allied health professionals, hospitals and pathology services.
- your family members or carers, with your consent or when authorised by law
- government agencies, such as Medicare, the Department of Veterans’ Affairs and My Health Record
- other sources, where necessary to provide you with quality health care or as authorised by federal and state and territory law.
Why do we collect, use and disclose your personal information?
We collect, use and disclose your personal information for the primary purpose of providing you with quality health care. This may include:
- assessing your health needs and delivering appropriate treatment and services
- managing your ongoing care, including sending reminders and recalls
- communicating with other health care providers involved in your care
- billing and claiming for services provided
- meeting our legal and regulatory obligations
- responding to your enquiries, feedback or complaints
We will only use or disclose your personal information for a secondary purpose if:
- you have consented to the use or disclosure
- you would reasonably expect us to use or disclose the information for that secondary purpose
- the use or disclosure is required or authorised by law
How do we store and secure your personal information?
We store your personal information in electronic software (Best Practice). We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:
- using secure systems and passwords to access electronic records
- storing paper records in locked cabinets or secure areas (if any)
- restricting access to authorised staff members only
- implementing policies and procedures for staff on how to handle personal information.
- destroying or de-identifying personal information when no longer needed.
- Using specific information to refer to another practitioner for a particular condition.
How can you access and correct your personal information?
You have the right to access and correct your personal information held by us. You can request access or correction by contacting us using the details below. We will respond to your request within a reasonable time and in accordance with the APPs. We may charge a fee for providing access to your records.
We will take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to inform us of any changes or errors in your personal information.
Please let us know as soon as possible if there are any changes to your details or if you find any errors in the information, we hold about you. It can be done by filling up a form in the reception area or telling your visiting doctor to change during the consultation.
How can you make a complaint about a breach of privacy?
If you have a complaint about how we handle your personal information, please contact us using the details below. We will acknowledge your complaint within a reasonable time and try to resolve it as quickly as possible. We may ask you for further information or evidence to support your complaint.
If you are not satisfied with our response or resolution, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or visit [www.oaic.gov.au].
How can you contact us?
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us using the following details:
Pandanus Medical Practice
Address: Shop-5, 76 Ney Road Capalaba, QLD 4157
Phone: 07 3823 3373
Email: reception@pandanusmedicalpractice.com.au
Alternatively, you can directly contact our Privacy co-ordinator on 0402 609 315.
This Privacy Policy was last updated in August 2023. We may change this Privacy Policy from time to time by posting an updated version on our website. Please check our website regularly for any changes.